Terms and Conditions
Total Travel Solutions Pty Limited is a licensed travel agent and a member of the Travel Compensation Fund, AFTA and The Concorde Agency Network.
These Booking Conditions apply to the person making the booking and all other persons on whose behalf the booking is made.
Please read these Booking Conditions carefully as they apply to all bookings made through Total Travel Solutions. Total Travel Solutions act as agents on behalf of all of the suppliers used to make your bookings. These suppliers include but are not limited to airlines, tour and cruise operators, car hirers and accommodation providers.
When making bookings, you are entering into a contract with these suppliers and their terms and conditions then apply to your booking. Copies of those terms and conditions are available for you upon request.
All persons making the booking must be a minimum of 18 years of age and have the authority to make the booking on behalf of others in the party. The person making the booking must also provide a copy of these booking conditions to the other members of the party.
Upon receipt of either the deposit or full payment, (whichever is applicable), a contract then exists between you and the supplier. It is then the responsibility of the supplier to provide you with what you have booked.
Spelling Of Names and Documentation
Please ensure that the spelling of all names is correct and match the details exactly as shown on your passport(s). It is your responsibility to advise us of the correct information at the time of booking, as you will incur substantial costs to amend details at a later stage if the information you supplied was incorrect.
Prices
Although every effort is made to ensure that the prices quoted to you are correct, Total Travel Solutions acts only as an agent and as such is reliant on information provided from the suppliers used. Should Total Travel Solutions become aware of any price increases on the balance of funds owed to suppliers, we will endeavour to give you the opportunity to pay the balance of your travel and therefore avoid the price increase. Should price increases be applied by suppliers without notice to Total Travel Solutions, these increases will be applied to the balance of your monies owed on your booking. All suppliers reserve the right to increase prices when currency fluctuations occur.
Airfare Conditions
All airlines are subject to strict conditions regarding amendment, cancellations and refunds. When making bookings, Total Travel Solutions will advise such conditions and ensure any airfares booked are in fact suitable for your needs.
Airline E-Tickets
International and domestic airlines have replaced paper tickets with electronic tickets called e tickets. All passengers travelling on an e ticket will be required to produce photo identification at check in and in some cases, a copy of the credit card used to pay for the reservation.
Airline Schedules
Airlines have the right to change their schedules, often on short notice. Please ensure you always contact the airline on which you are booked to check the departure time of your scheduled flight.
Amendments
Whilst we acknowledge your travel plans may change and we are always happy to assist, these changes will come with a fee. We are subject to the fees imposed by suppliers in addition to our own service fees.
Cancellation Fees
If you cancel your booking, cancellation fees will be charged by both Total Travel Solutions and any suppliers used. These cancellation fees will depend on the conditions of the suppliers. Total Travel Solutions will not be able to provide a refund until such time as any funds have been received from suppliers.
Liability
Total Travel Solutions acts as an agent for suppliers and therefore accepts no liability for any loss or damage occasioned by the negligence of such suppliers. We accept no liability in respect of illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products .
Travel Insurance
Total Travel Solutions strongly recommends that you take out comprehensive travel insurance at the time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary.
Vaccinations
Vaccinations are required for certain destinations. Please contact your local doctor who will advise you on these requirements or visit the World Health Organization at the following site www.who.int
Service Fees
Total Travel Solutions may, at it’s discretion, charge service fees on your booking.
Payment by Credit Cards
Credit card surcharges may apply to payments made by credit card. If payment is made by credit card but the services are not provided by a third party provider of such travel services, you agree that you will not take steps to charge back your payment to Total Travel Solutions.
Passport and Visas
It is your sole responsibility to ensure you have a valid passport at the time of travelling and that you hold all necessary visas and permits. Please also ensure all children and infants have a valid passport. If your passport is due to expire within six months of your return arrival in Australia, then you should obtain a new passport. Should you be travelling on anything other than an Australian Passport, then it is yout responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.
Complaints
If you have cause for complaint while on holiday you should bring it to the attention of Total Travel Solutions immediately and we will do our best to rectify the situation. Delay in reporting a complaint may reduce our effectiveness to alleviate the situation. It is unreasonable to take no action whilst on holiday but then write a letter of complaint upon return. Regardless, we will endeavour to address any complaints within 14 days of receiving such information.
General
Total Travel Solutions reserves the right to alter these terms and conditions at any time